Designed for individuals who manage teams, projects, and operations within an organisation. It focuses on developing skills in areas such as operational planning, resource management, stakeholder engagement and problem-solving.
View the key knowledge, skills and behaviours for the Level 5 Operations Manager below.
Knowledge
Presentation skills and methods
Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation
Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders
Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning
Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making
IT and software tools used to support the current and future needs of the organisation, including advances in technology
Financial management techniques and implications of decisions for budgets
How to identify and manage organisational improvement opportunities
Project management tools and techniques
Methods used to identify, manage and prioritise stakeholder relationships
The current and future needs of the sector and the impact on their organisation
Problem solving and decision-making techniques
Influencing and negotiation models and techniques
Conflict resolution and mediation processes
Communication techniques and approaches
Ethics and values-based leadership theories and principles, for example employee wellbeing
Change management concepts and methods for implementing change within the organisation
Leadership and management tools and techniques
The sector in which the organisation operates and its impact on their role
The continuous development requirements and learning needs of their team
Business continuity principles, including risk assessment, contingency planning and disaster recovery
Organisational policies and procedures, for example health and safety
Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability
Coaching and mentoring techniques
The strategic direction of the organisation and the impact on operational plans
Skills
Communicate and present information to stakeholders using different types of media
Identify problems and provide solutions
Manage and set goals and accountabilities for individuals and teams
Analyse performance data for individuals and teams to identify areas for improvement
Manage and influence project activity to deliver within budget and resource requirements
Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being
Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals
Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects
Research, interpret and analyse information to inform the implementation of business plans or projects
Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process
Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders
Manage continuous improvement and change for their team and organisation
Analyse and prioritise organisation activities in response to the operating environment
Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions
Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation
Influence and negotiate with stakeholders to shape and agree goals and outcomes
Manage relationships across multiple and diverse stakeholders
Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors
Manage and facilitate learning and continuous professional development for their team
Coach and mentor individuals within their team
Develop and implement operational plans that align with the strategic direction of the organisation
Behaviours
Acts professionally, ethically and with integrity
Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect
Takes accountability and ownership of their own and the team’s tasks and workload
Seeks learning opportunities and continuous professional development for self and the wider team
Works flexibly and adapts to circumstances
Works collaboratively with others across the organisation and stakeholders
The Level 5 Operations Manager Key Knoweldge, Skills and Behaviours listed above have been taken from the Department for Education (DfE).