Knowledge
Performance management techniques.
How to identify the learning needs of others and solutions to address them
Processes and policies which support the delivery of operational requirements
Project management tools and techniques
Relevant regulation, legislation, and compliance that impacts their role and the organisation
Organisational strategy and objectives and how their role impacts on them.
How to manage resources to implement operational and team plans
Time management and prioritisation tools
Communication techniques including presentation skills, negotiation and influencing skills
Policy and procedure relating to people and organisational culture
Stakeholder management
Problem-solving and decision-making principles
Principles of change management and continuous improvement
IT and software used to support the activities of the business
External factors that affect the workplace, such as sustainability and net carbon zero, and how they are managed
The impact that internal and external factors such as environmental impacts, have on their role
Leadership and management approaches
The purpose of their role within the organisation, including their level of responsibility and accountability
The impact that cross-team working has in the delivery of organisational objectives
How to collate, interpret and communicate data and information to meet the needs of different audiences
The wider social and economic environment in which the organisation operates
Approaches to managing budgets, and options and choices to maximise efficient use of resources
Principles of equity, diversity and inclusion in the workplace and their impact on the organisation and the team
Skills
Use resources to implement operational and team plans
Use tools to organise, prioritise and allocate daily and weekly work activities
Able to collate and interpret data and information and create reports
Identify and support the development of the team through informal coaching and continuous professional development
Use information and problem-solving techniques to provide solutions and influence the decision-making process
Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan
Review work processes to identify opportunities to improve performance and for continuous improvement
Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback
Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information
Manage others through change by identifying challenges and the activities to resolve them
Interpret organisational strategy and communicate how this impacts others
Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application
Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required
Collaborate with stakeholders in the organisation to ensure the delivery of operational goals
Manage and maintain relationships with a diverse workforce and stakeholders
Negotiate with and challenge stakeholders to manage change and reduce conflict
Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team
Identify future changes in the sector such as technology advances that may impact their organisation
Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use
Behaviours
Acts professionally, ethically and with integrity
Supports an inclusive culture, treating colleagues and external stakeholders fairly and with respect
Takes accountability and ownership of their own and the team’s tasks and workload
Seeks learning opportunities and continuous professional development
Works flexibly and adapts to circumstances